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Frequently Asked Questions

What is the Daily Control Test Reminder?

How do I turn on/off the Daily Control Test Reminder?

Can I use a lancing device and lancets when operating the On Call® Pro Blood Glucose Monitoring System?

What type of disinfection wipes can I use to disinfect the On Call® Pro meter?

Is there any interference from Maltose or Icodextrin which may result in risk for patients undergoing Dialysis?

Is the On Call® Pro Blood Glucose Monitoring System designed for hospital use?

Is the On Call® Pro suitable for self-testing?

Is data management software available for use with the On Call® Pro?

What is the Daily Control Test Reminder?

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The Daily Control Test Reminder is a feature developed specifically for the long-term care market. It acts as a QC Lockout to remind the blood glucose meter operator to conduct a control test every 24 hours. If a control test has not been performed in a 24-hour period, a Daily Control Test Reminder alarm will occur as a flashing “Ctl” symbol on-screen along with the clock symbol and the control test symbol.

As a precautionary measure, please ensure that no patient blood sample is tested while the Daily Control Test Reminder is occurring. The results will be marked as a control.  [Top]

How do I turn on/off the Daily Control Test Reminder?

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Press and hold the right arrow button (►) to enter the Meter Setup. Scroll through the various options until you reach a screen that says “On” or “Off” and displays the “Ctl” symbol at the top of the screen, a clock symbol at the right of the screen, and the Control Solution symbol. Press the left arrow button (◄) to change between “On” or “Off” and then press the right button (►) to confirm your selection. Scroll through the remaining meter setup options. The Control Test Reminder will occur after 24 hours if no control test has been conducted. [Top]

Can I use a lancing device and lancets when operating the On Call® Pro Blood Glucose Monitoring System?

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Only single-use auto disabling safety lancets should be used with the On Call® Pro Blood Glucose Monitoring System. [Top]

What type of disinfection wipes can I use to disinfect the On Call® Pro meter?

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The On Call® Pro Blood Glucose Monitoring system is currently validated for use with the DisCide Ultra Disinfecting Towelettes and the Super Sani-Cloth Germicidal Disposable Wipes (PDI). Please see the On Call® Pro User Manual for more information on proper cleaning and disinfecting procedures using these materials. Please do NOT use any product containing bleach on the blood glucose meter as it will void the product warranty and may cause damage to the meter. [Top]

Is there any interference from Maltose or Icodextrin which may result in risk for patients undergoing Dialysis?

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The On Call® Pro glucose monitoring system uses the glucose oxidase enzyme to detect glucose, therefore there is no interference from maltose or Icodextrin. The On Call® Pro system is safe for use on patients undergoing dialysis but is not for use on critically ill patients. [Top]

Is the On Call® Pro Blood Glucose Monitoring System designed for hospital use?

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The On Call® Pro does not include the ability to scan patient ID barcodes so that records for multiple patients may be kept separate and distinct on the same meter. Additionally the On Call® Pro is only validated for testing capillary whole blood from the fingertip, palm or forearm. It should not be used for testing venous, arterial or neonatal blood. [Top]

Is the On Call® Pro suitable for self-testing?

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No, the On Call® Pro is intended for professional use only. For available glucose monitoring systems which are intended for self-testing, please visit www.oncallmeters.com. [Top]

Is data management software available for use with the On Call® Pro?

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The On Call® Pro is intended for multi-patient testing and does not have the ability to scan a barcode to differentiate between each individual patient within a software platform. The On Call® Pro was designed for use in a multi-patient setting where glucose readings are recorded immediately after conducting a blood glucose test. It was not designed for use with software. [Top]

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